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“BPSS is a unique consensus builder. BPSS consultants are gifted at creating an environment to work through differences and get to the heart of issues, to form a more functional team. Their work allows management to be proactive in addressing workplace issues.”
Michael Hursh, Deputy Director - Maintenance
Santa Clara Valley Transportation Authority (VTA), CA
“Balance.point was the glue that we needed in that partnership. … It is easy sometimes to have a partnership at the table in negotiations, and shake hands with an employer; but when you come to the application of the training, then here come the challenges. It was very smooth sailing with Balance.point. … (This type of partnership) helps the community. A trained worker is going to be happy at the workplace, is going to feel that he can move forward, that he can transfer to a better position, and at the end, as a whole, it has great results.”
Enrique Fernandez , International Vice President, UNITE/HERE Local 19
“As a catalyst of our culture shift, Balance.point was able to envision our goals and apply their techniques in a customized fashion. … the combined talents and expertise of Balance.point creates the dynamic force that is necessary for any significant culture change. … Deb Moy and her team were able to assist the Hilton San Jose in: securing our funding, designing our program, delivering our message, rejuvenating our service delivery, improving our performance metrics ratings and most importantly, developing our team members on a personal level to maximize their potential. The Hilton San Jose is proud to have a partnership and relationship with Balance.point Strategic Services.”
John Southwell, General Manager, Hilton San José and Towers
Click here to view the entire letter.
“… the Resource Recovery Facility (RRF) had just gone through a very disruptive investigation. … We needed to make some significant changes to improve the operations at the RRF. Deborah you developed a work plan that included management/supervision coaching and counseling, review of work place organization and practices, and employee training, counseling and conflict resolution, that helped the transformation of this facility to a much improve(d) operation. … After a year, it is clear that the improvements were real. As with any organization, we continue to have issues, but the RRF as a whole is working much more as a unit and they have tools to deal with the issues that come along. ”
Mark Dettle, Director of Public Works, City of Santa Cruz
Click here to view the entire letter.
“I’ve seen you use the same techniques several times now, to
different groups of workers. Every time I think I’ve got it
figured out, you come up with a different angle or way of
seeing things! I always learn something new. Your trainings
are very effective tools for our workers.”
EH, Safety Training
Specialist of a Fortune 50 company
“The work you did with Martina and her ETMS team was successful and empowering for them. … all of the team members have grown in their understanding of how they fit within the greater organization, becoming a team with a common vision. The new members … are already making significant contributions. Martina has also become more mature in her management style ... I have no doubt that Martina will continue to be successful … by incorporating your coaching suggestions. I hope that you will continue in your excellent work with management teams within organizations like RMS in order (to) increase their effectiveness – you have already made a significant difference here.”
Robin Toft, Senior VP, Commercial Operations, Roche Molecular Systems
Click here to view the entire letter.
“… Ms. Moy has displayed great skill in working with all departmental staff levels: executive, management, supervisory and line. She has a thorough understanding of how public sector agencies operate and the communication interplay between management and employee bargaining units. Ms. Moy is thoroughly professional, discrete and results oriented. She is capable of addressing both challenging and sensitive situations, working through all significant issues to find practical resolutions. … I have been very satisfied with our department’s work relationship with Ms. Moy and recommend her services without reservation.”
Bob Watson, Director of the General Services Department of the County of Santa Cruz
Click here to view the entire letter.
“In the past, I would get intimidated and defensive when
inmates or co-workers would get angry or display other
threatening behavior. After training, I have learned
techniques to stay calm in these situations. I am able to
explain my point of view, and find ways to resolve conflict in
a positive manner.”
CC, Special Education Teacher for a municipal jail facility
“Historically, this (work) operation was bleeding red ink.
Through this (change) process, we have created a successful
and profitable work unit. Equally important, we have designed
new, productive ways of working and relating to each other for
the long term.”
TP, Human Resources Director of an
international high-end business service company
“I have been to many team building and strategic planning
workshops. I usually end up drained and exhausted. But after
this Balance.point workshop, I feel exhilarated and ready to
work!”
MLG, Executive Director of a large non-profit
organization
“People are talking to each other now. There is a new
atmosphere. We are building trust, where there was none
before.”
JG, Manager of a public sector division with a
history of contentious work relations and litigation
"The most significant thing I got out of this workshop was
insight into the needs of others, and the means to get closer
to understanding them. We have moved a step closer to
understanding each others needs and expectations, and made the
first steps to forming a team. The workshop created a basis
for understanding and being more open between group members…
the Balance.point approach is more effective than other
approaches. It was accepted and received by more attendees
than comparable workshops."
Martina Wagner, Ph.D at a large biotech corporation
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