Hospitality 360 Program

"We're going to be calculating an ROI on this well into the future."
John Southwell, General Manager
Hilton San Jose and Towers

H360 is hospitality at its finest. It embeds the spirit of hospitality into the very fabric of an organization, so that each staff member lives and breathes it. Transferring effective hospitality to guests becomes an effortless part of every staff member's well being.

H360 received private and public funding and support from the Hilton San Jose, UNITE/HERE Local 19, the South Bay HERE Training Trust Fund, and work2future (the San Jose workforce investment board).

Work2future recognized the Hilton San Jose with its “Community Builder Award – 2006” for
this successful labor/management partnership. The Hilton San Jose and UNITE HERE Local 19 won the Outstanding Labor/Management Partnership Award for H30 from the Workforce and Economic Development Department, California Labor Federation and State of California’s Employment Development Department in 2007.

Click to view: John Southwell Interview | Enrique Fernandez Interview

Behind H360’s success is the Balance.point approach to partnerships. Understanding, Trust and Commitment are the vehicles that drive healthy partnerships and allow them to thrive. Click here for the full article, “The Fine Art of Partnerships” by principal partner Daniel Johnson, SBN.

H360 was designed by Balance.point Strategic Services during the summer of 2006, specifically for the Hospitality industry. The H360 process is based on Balance.point’s Active Integral Management Process™(AIM). AIM evolves organizations from within, to release their optimum performance.

Click here to read more from Mr. Southwell on working with BPSS.