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Training Classes

We will customize all classes and topics to meet your specific workplace needs, goals and demographics. We will provide simultaneous interpretation and bilingual materials as needed. We will draw on our 20+ years of hospitality operations, program design and training experience to create and teach any class or topic you need. We will deliver a cost-efficient and effective training program which integrates with your ongoing operational needs, company vision and training goals.

We will work closely with you at all times, so you will be successful!

Here is a listing of some of the classes we have developed:

Fundamental Communications:

  1. Understanding different perspectives
  2. Keeping your center
  3. Active listening skills
  4. Two way communications; importance of feedback
  5. Five ways to communicate: (seeing, hearing, kinesthetic, participatory, repetitive)
  6. Effective interactions with others
  7. Mentoring, coaching and counseling basics

Team building:

  1. What are your core values?  Company core values?
  2. Understanding different perspectives
  3. Keeping your center, staying balanced
  4. Creating a positive environment for change
  5. Overcoming fears and hesitations
  6. Building common ground
  7. Goal setting
  8. Action planning
  9. Work assignments and daily interaction
  10. Creating metrics, benchmarks and timelines
  11. Solving problems; handling difficult situations
  12. Celebrating success

Lead workers/Supervisors/Managers:

  1. Transitioning from line worker to supervisor:
    • Your primary job is people
    • Seeing yourself as a leader
  1. Building and leading strong teams
    • Creating a learning culture
    • Engaging others
    • Modeling success
  2. Advanced Interpersonal skills: 
    • relating to others
    • listening skills
    • mentoring/coaching/counseling skills
  1. Managing people:
    • Setting clear expectations
    • Managing employee development and performance
    • Giving/receiving directions
    • Managing conflict
    • Positive discipline
  2. Change management:
    • Leading and managing change
    • Developing action plans and positive action
    • Creating metrics and benchmarks
    • Time management
    • Creating successful campaign
  1. Management team:
    • Building a strong management team
    • Being a team player
    • Working with multiple levels of the organization
  2. Self assessment and personal development skills:
    • Keeping your center
    • Personal skills assessment
    • Creating a personal development plan
    • Three steps to ensure positive results
    • Measuring your success

Train the trainer:

  1. Advanced communication skills
  2. Assessing your needs and audience
  3. Alignment of training and operational goals
  4. Creating goals and lesson plans
  5. Classroom management
  6. Teaching techniques for adult learners
  7. Measuring progress over time
  8. Rewarding success
  9. Combining training + operational changes for desired results
  10. Running an efficient and cost effective training program
  11. Sustaining a learning culture for bottom line results

Click here to request more information on one or more of our training classes.